Last updated: July 2026
This Refund Policy applies to all digital products and memberships purchased from Slot Review by Alia, operated by JJ Global Ventures PLT. It forms part of our Terms & Conditions.
The nature of what you’re buying
Our products are digital goods delivered instantly — downloadable reports and spreadsheets, and immediate access to an online dashboard. Because these are delivered and accessible the moment your purchase completes, they are treated differently from physical goods.
Your consent to immediate delivery
By completing a purchase, you request and consent to immediate delivery of and access to the digital content, and you acknowledge that, to the extent permitted by the consumer-protection law that applies to you, you thereby waive any statutory right of withdrawal or “cooling-off” period that would otherwise apply once delivery has begun. Where such a right cannot be waived under the mandatory law of your country of residence, that right continues to apply to you and is unaffected by this policy.
When we will provide a refund
We want you to be satisfied. We will consider a refund in the following circumstances:
- The product was not delivered — you completed payment but did not receive access or the download, and we are unable to resolve the access issue for you.
- The product is materially not as described — the deliverable is substantially different from what the product or pricing page promised.
- A duplicate or accidental charge — you were charged more than once for the same product in error.
To request a refund on these grounds, contact us at hello@slotreviewbyalia.com within 14 days of purchase, with your order details and a brief description of the issue. We aim to respond within 5 business days.
When we generally will not provide a refund
Because the content is delivered instantly and, once viewed, cannot be “returned,” we generally do not offer refunds where:
- you have already downloaded the files or accessed the dashboard and simply changed your mind;
- you did not read the product description before purchasing;
- you expected content or features that were never described as included;
- your device, browser, or connection cannot display the dashboard for reasons outside our control (we will, however, try to help you get it working).
Chargebacks
If you believe a charge is wrong, please contact us first — we can usually resolve issues faster than a formal dispute. Initiating a chargeback without contacting us may result in your access being suspended pending resolution.
Your payment provider’s protections
Nothing in this policy limits any separate buyer-protection rights you may have through your payment provider. Those protections apply independently of this policy.
Contact
All refund requests and questions: hello@slotreviewbyalia.com.